General Policy
Covers overall conduct, ethics, safety, operations, and customer care. Ensures the company and staff maintain high standards in every interaction and operation.
Booking & Cancellation Policy
Explains how bookings, refunds, and cancellations work. Details steps for making, changing, or canceling a booking and the applicable charges or refund conditions.
Customer Safety Policy
Outlines safety measures, emergency procedures, and participant responsibilities. Ensures all customers are aware of risks and safety protocols during activities.
Privacy Policy
Explains how customer data is collected, used, and protected. Ensures compliance with data protection laws and describes customer rights regarding their personal information.
Refund Policy
Provides specific details on when and how customers can get refunds. Includes timelines, methods, and conditions for partial or full refunds.