Company Policy
General Policy
Covers the core standards of conduct, ethics, workplace safety, operational guidelines, and our commitment to exceptional customer care.
Booking & Cancellation Policy
Defines how bookings are made, modified, or canceled, including eligibility for refunds and associated timelines.
Customer Safety Policy
Outlines safety protocols, emergency procedures, and participant responsibilities to ensure a secure experience.
Privacy Policy
Explains how customer data is collected, used, stored, and protected with full transparency.
Refund Policy
Provides clear criteria on when refunds apply and step-by-step instructions on how customers can request them.